This is an example incident

2023-10-07T02:20:29Z

Oct 7, 02:20 UTC
Resolved - Empathize with those affected and let them know everything is operating as normal.

Oct 7, 02:10 UTC
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Oct 7, 02:16 UTC
Identified - As you continue to work through the incident, update your customers frequently.

Oct 7, 02:46 UTC
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.